billing
Insurance billing is where customer retention is won or lost
In insurance, billing is not just a back-office function. More importantly, it may be the only ongoing customer relationship between renewals, which makes insurance billing an important driver of customer retention. Between one renewal and the next, the insurer's presence in the customer’s life is largely a sequence of billing events: a recurring invoice, a payment plan, a direct debit that ...
November 10, 2026
